Frequently Asked Questions
Everything you need to know about psychic readings online.
How many readers are currently available on the platform?
We have over 300 verified psychic readers on the platform, with typically 50–100 available at any given time across all time zones. Our directory covers 15+ specialties, so whatever your question, there are multiple qualified readers available to help.
What specialties and reading types exist?
Our readers cover tarot, clairvoyance, astrology, mediumship, love and relationships, career and finance, spiritual guidance, energy healing, dream interpretation, and past-life reading. Many readers are skilled in multiple modalities, and our filtering system lets you find exactly the right specialist for your needs.
Is there a free trial for new users?
Yes. You receive 3 free minutes with every new reader you connect with – not just your first session, but every time you try a new reader. This gives you genuine time to feel the connection and assess the reader’s ability before any charges begin. If the chemistry isn’t right, end within the free window and try someone else.
How does the pricing and per-minute billing work?
Readers set their own per-minute rates, clearly displayed on their profiles. Billing begins after your 3 free minutes and runs per minute until you end the session. You can set spending caps for each session, and you’ll receive alerts as you approach your limit. There are no hidden fees, connection charges, or surprise costs. See our pricing page for details.
Is there a satisfaction or money-back guarantee?
Yes. Every session is backed by our satisfaction guarantee. If your reading doesn’t meet your expectations, contact our support team within 24 hours. We’ll either credit your account for a future session or arrange a complimentary reading with a different reader. We take quality seriously, and our guarantee reflects that commitment.
Can a psychic reading tell me exactly what will happen?
No reading can promise a fixed outcome. Treat a session as perspective on the current shape of a situation and the paths that seem most likely if nothing changes. Be cautious about anyone who claims certainty, and never rely on a reading for medical, legal or financial decisions. Those need qualified professionals.
What should I prepare before my first session?
Write down the one question that matters most, plus a sentence of background. Find a quiet place, switch off notifications and decide how long you want to spend. The how it works guide has a short checklist if you would like more detail.
Should I choose chat, phone or video?
Choose the format in which you would feel most relaxed. Chat leaves a written record, phone carries tone of voice, and video adds presence. Not every reader offers all three, so check the profile before you start.
How do I choose between tarot, astrology and clairvoyance?
Tarot suits specific decisions, astrology suits questions about timing and cycles, and clairvoyance suits open-ended guidance. Our plain-language comparison of tarot, clairvoyance and astrology explains the differences, and the specialty directory lists every category.
What if I do not connect with the reader I picked?
End the session within the free minutes and try someone else. Style matters as much as skill, and a reader who is a poor fit for you may be an excellent fit for another client. Our guide on choosing the right reader shows how to narrow the field.
Can I set a limit on how much I spend?
Yes. You can set a maximum budget for each session, and you will receive an alert as you approach it. Details of the rate bands are on the pricing page.
Is it safe to share personal details in a session?
Share only what you are comfortable with. A reader does not need your full name, address, financial details or passwords. If a reader asks for sensitive information, decline and end the session. You can read how we handle personal data in our privacy policy, linked in the footer.
How often should I book a reading?
There is no right number. Many people find that one session when facing a decision or transition is enough, and that waiting a few weeks before booking again gives the earlier advice time to settle. If you find yourself booking daily or feeling unable to make a choice without a reading, take a break and talk to someone you trust.
Still Have Questions?
Our support team is available 24/7. Or start with 3 free minutes and experience the platform yourself.